Telstra TV Box Office is your very own at-home video store! You can watch the latest new release movies online on a range of compatible devices. Be the first to watch movies online after they have been shown at the cinema. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie. For more on what "buying" a movie means, please see ‘Can I buy movies and what does this mean?’
Yes. There are no subscription fees for Telstra TV Box Office, which is a pay-as-you-go service where you are only charged when you rent or purchase a title. It’s completely free to create an account and to browse the catalogue. You can create an account by going to telstratv.com/boxoffice > Sign Up. Or if you have a registered Telstra TV device, simply click on the Telstra TV Box Office app and a movies account will be automatically created for you, under the same email address used to register your Telstra TV device.
Anyone in Australia can rent or buy from Telstra TV Box Office (provided you are 18 years or older) to access the Telstra TV Box Office service through Telstra TV, a supported Smart TV, PC, Mac, Android or iOS device.
Your Telstra ID is the username and password that you may currently use to log in to Telstra TV Box Office on Telstra TV, Smart TVs, Android, PC, Mac or iOS devices. You will also have a Telstra ID if you use other Telstra services, including My Account, Telstra 24x7 App, AFL Live Official App or the Official NRL App.
If you don’t have a Telstra ID, you can set one up at telstratv.com/boxoffice/register. Once you’ve registered, you’ll be taken through some steps to get your account set up. For security reasons, you’ll need to re-enter your preferred payment method.
If you’ve forgotten your Telstra ID details, you can reset your username at:
Both: telstratv.com/boxoffice/login
Password: https://myacct.telstra.com/forgottenPassword?execution=e2s1
Username: https://myacct.telstra.com/forgottenUsername?execution=e1s1
Your Telstra ID is an email address.
You may have a Telstra ID through a number of other Telstra services. If you have set up an account with AFL Live Pass or NRL Digital Pass or have any other Telstra account services, you already have an existing Telstra ID. You will be able to use that same account for Telstra TV Box Office.
To recover or reset your Telstra ID details (username/password) please go to telstratv.com/boxoffice/login
To register for a new Telstra ID please go to telstratv.com/boxoffice and click on "Sign up"
To use Telstra TV Box Office on Telstra TV, compatible Smart TVs, Android, iOS, PC and Mac, you'll need to have a Telstra ID.
If you have an existing Telstra TV Box Office account, simply choose the “Manual Activation” option when prompted during the activation process of your Telstra TV, and follow the prompts using your Telstra ID account email. If you have already activated your Telstra TV, you can factory reset it and activate again by going to Home > Settings > System > Advanced System Settings > Factory Reset.
The devices that you can watch Telstra TV Box Office on are: Telstra TV™, supported Smart TV's, PC and Mac - as well as Android and iOS devices via the Telstra TV mobile app. Please note that iOS devices currently only allow playback of content that was first rented or purchased on another compatible device.
Please be aware of the following requirements:
You are required to log into Telstra TV Box Office using your Telstra ID. You can then use any active Telstra TV Box Office credit across all of these devices as long as you log in with the same account.
PC and MAC devices: the latest Chrome, Internet Explorer, Safari, Firefox or other major browsers with Flash installed.
Mobile devices (via the Telstra TV mobile app): compatible with Android 4.4 (Kit-Kat) and above Smartphone and Tablet devices. Compatible with iOS 9 and above Smartphone and Tablet devices.
Smart TV supported models: Panasonic 2016 and later, LG 2016 and later, Samsung 2016 and later. Telstra TV Box Office may also work on some earlier premium models pre-2016 but these are not officially supported.
Your “free movie” credit is either automatically applied when you first register your Telstra TV Box Office account - or when you purchase a new Telstra TV with a Telstra TV Box Office bonus credit offer, activate your Telstra TV and complete your Telstra TV Box Office registration before 26/08/19. You can check your available active voucher balance by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit. Your voucher credit expiry date will be shown.
Log into your movie account at telstratv.com/boxoffice > Settings > Payment. Follow the prompts to add credit/debit card or Telstra bill details.
Please note that only credit/debit cards issued by Australian financial institutions are accepted and can take up to 24 hours to appear on your account.
Telstra bill details can be added for post-paid broadband or mobile accounts. If your Telstra ID email address is a non-BigPond email, it must be linked to your Telstra account in order to charge to your Telstra bill. This can be done by following the prompts at https://id.telstra.com.au/register.
Credit card details can take up to 24 hours to appear on your account. If it has been longer than 24 hours or you have received an error message, please fill in the Contact Us webform with your details including any error messages received.
You can register up to 5 compatible devices to your Telstra TV Box Office account and watch your rentals and purchases on all of them.
Please be aware that there is a limit to how many movies and TV shows you can watch at the same time on different devices. A movie or TV show that you have bought can be watch on up to 2 registered devices at the same time. A movies or TV show that you have rented, however can only be streamed on one registered device at any given time. There is also an overarching limit of 3 streams going on at once on your Telstra TV Box Office account.
For most Telstra home broadband customers, accessing Telstra TV Box Office will be unmetered at home. This means that your streamed movies don’t count towards your monthly Telstra home broadband usage allowance. Please note, usage at Telstra Air hotspots is metered which means that data usage applies. If you are with an Internet service provider other than Telstra, videos on Telstra TV Box Office will count towards your monthly Internet usage allowance. Data usage applies for viewing videos on Telstra TV Box Office over any mobile network.
Telstra TV Box Office is an online, movie rental and purchase service. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie (excluding R18+ titles). You can also choose to link your Telstra TV Box Office account to your Telstra Bill. On Telstra TV Box Office you can rent or buy the latest new release blockbuster movies to stream online that won't be available on other services until approximately 5-6 months later.
When you rent a title from Telstra TV Box Office, there are two timeframes you need to be aware of – the 'Expiry Period' and the 'Viewing Period'. The Expiry Period is the amount of time you have to begin watching the content you have rented. For most titles, this is 7 days. The Viewing Period is the amount of time you have to continue watching your title after you have first started to play it. For most titles, this is 48 hours. Even if you only start watching your rented title for a few seconds, the Viewing Period will then begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
When you buy a title from Telstra TV Box Office, you can stream this title as often as you like on your Telstra TV, Smart TV, Android, iOS, PC and Mac devices using your Telstra TV Box Office account for as long as we have the right to make the title available to you. We can withdraw titles you have bought in some situations. For more on this, see ‘Can I buy movies and what does this mean?’ Each title you buy can be streamed on up to 2 registered devices at the same time. You can only ever have 3 streams going at once on your Telstra TV Box Office account.
Yes. On Telstra TV Box Office, you’ll be able to watch your movie or TV show choice almost immediately after purchase.
Yes, you can pause, stop, rewind and fast-forward a rental title as many times as you want within the Viewing Period. You’ll also have the ability to pick up where you left off on any of your other registered Telstra TVs on your Telstra TV Box Office account.
Movie rentals start from just $3.99. Individual TV episodes can be purchased from $1.99 each, or seasons from $9.99. Selected movies can be purchased from $5.99. The rental and purchase price, if available, is displayed on each title, and is also shown on the Purchase Confirmation screen before payment is deducted.
Buying a movie allows you to stream that title on your Telstra TV Box Office account, for as long as we have the right to make the title available to you, on up to 2 registered devices at once. A limit of 3 streams per account applies at any given time.
You will no longer be able to stream the title if:
- The studio requires us to withdraw it, or
- We no longer have the right to provide the title, or
- We may breach laws or be exposed to legal claims by continuing to provide the title.
We may also withdraw all titles if:
- Telstra TV Box Office is no longer available, or
- We cancel or suspend your Telstra TV Box Office account in accordance with the Telstra TV Box Office terms and conditions, or
- You cancel your Telstra TV Box Office account.
If we withdraw a title, we will try to give you as much notice as possible. We will give you a refund or credit for the title in these situations (there are some exceptions, which we explain further below):
- If you bought the title within 3 months of when we withdraw it, we will give you with a refund for the title. If you used credit on your Telstra TV Box Office account to buy it, we will apply a credit on your account instead.
- If you bought the title within 3 – 12 months from when we withdraw it, we will apply a credit on your Telstra TV Box Office account.
Please note there are some exceptions to this where we will not give a credit or refund, such as where:
- You choose to cancel your Telstra TV Box Office account (unless you cancel if we have seriously breached the Telstra TV Box Office terms and conditions and have not fixed the breach), or
- We are entitled to cancel or suspend your Telstra TV Box Office account if you seriously breach the Terms of Use or you become, or are likely to become, bankrupt or insolvent, or
- we told you before you bought the title that you would only be able to access it for a fixed period of time.
Movie rentals start from $3.99 from our SD Library catalogue and up to $6.99 for an HD New Release. Please note that not all titles are available in HD, and HD titles may not be viewable on your Android device.
Unmetered means that your internet data usage is not counted towards your monthly data allowance with your internet service provider (ISP). Telstra TV Box Office is unmetered when viewed on most Telstra Home Broadband services at home - though please note, usage at Telstra Air hotspots is metered.
'HD' stands for High-definition. High-definition provides a resolution quality that is substantially higher than that of standard-definition television.
You can change your Account PIN within your Telstra TV Box Office account on Telstra TV, Smart TVs, Android, PC & MAC devices. Steps to get there: Settings -> Account -> Change Account PIN. You'll receive an e-mail notifying you of this change.
You can buy a movie between $5.99-$29.99
You can buy a TV Episode between $1.99-$3.99
You can buy a TV Season between $9.99 - $59.99
Don’t worry! If you have forgotten your Account PIN, you can reset it on your Telstra TV, Smart TV, Android, PC or Mac device in your account Settings. Follow the steps below to get there:
Settings > Account > Forgot Account PIN. You’ll need your Telstra ID password to reset your Account PIN. Once this is successful, you’ll receive an e-mail notifying you of this change.
Telstra TV Box Office can be rented or bought with a valid credit/debit card, Telstra TV Box Office pre-paid vouchers, and can be added to an existing Telstra bill (Telstra Bill excludes prepaid mobile accounts). Accepted credit/debit cards include: American Express, MasterCard and Visa, provided that they have been issued by an Australian financial institution. Credit/debit cards issued by non financial institutions such as Woolworths and Australia Post cannot be used. Prepaid credit cards cannot be used.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
Once updated online, new payment methods can take up to 30 minutes to appear but can be used right away on Telstra TV.
Simply choose the movie you would like to watch and there will be the option to enter your voucher for payment on your Telstra TV, Smart TV, Android, PC or Mac device. You can also redeem a voucher through your Telstra TV Box Office application, simply go to Settings -> Payment -> Account Credit and select "Redeem Voucher".
Yes. Telstra TV Box Office will always deduct from available voucher credit first. If you do not have enough voucher credit to cover the full cost of your rental, don't worry, the voucher credit will be used first and any remaining balance will be deducted from your selected payment method.
If you are having trouble entering your voucher code, please pay close attention to any characters that could be confused for another, such as the letter D and the number 0. If you are having trouble with voucher credit already allocated to your account, please check the expiry period of the voucher. You are also only able to redeem vouchers once; please ensure the voucher code has not been previously redeemed.
There may be an error when copying and pasting your voucher code. Please try again and manually delete then add the last character which will allow you to hit "Redeem" successfully.
Log into your Telstra TV Box Office account at telstratv.com/boxoffice/payment and select the 'Payment' tab. Scroll down to 'Preferred Payment Method' and click on 'Add a Credit Card'. A window will appear for you to input your credit card details.
You can contact us at boxofficesupport@telstratv.com and include the following details: device being used, movie title, problem that has occurred, any time identifiers, IP address and post code. This information will help us in assisting you quickly.
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On Telstra TV Box Office, you’ll have access to our large catalogue consisting of thousands of titles. You’ll be able to discover titles using the genres provided or even browse through our collections. Alternatively, you can find titles by using our search functionality provided on every device.
Telstra TV Box Office has thousands of movies and TV shows that you can watch online ranging from new release movies, documentaries, children’s entertainment and TV shows. This number increases weekly as we add brand new titles for your enjoyment every week.
The definition of ‘New Release’ will vary from studio to studio, however in general our new release movies have been released within 12 months of their screening at the cinema.
With Telstra TV Box Office, you’ll be among the first to rent or buy the latest new release movies online. You can rent or buy movies online roughly 3-4 months after they have been shown at the cinema. Timing differs depending on the title.
Telstra TV Box Office operates under slightly different film studio rules around release schedules compared to your local video store. Our contractual arrangements allow us to show New Release titles for a certain time frame, which can differ depending on the title. Certain titles will then be removed from the service for a fixed period of time based on our studio partners’ contractual arrangements. At a later date, we then endeavour to secure the title on Telstra TV Box Office again once available to us.
Telstra TV Box Office currently only supports Open Captions. Only selected titles will have open captions capability. To find out if a title has Open Captions, enter the Movie or TV synopsis page and look for the [ O C ] icon.
'OC' stands for Open Captions. Captions are on-screen text descriptions that display a video product's dialogue, identify speakers, and describe other relevant sounds that are otherwise inaccessible to people who are deaf or hard of hearing. Captions are synchronized with the video image so that viewers have equivalent access to the content that is originally presented in sound, regardless of whether they receive that content via audio or text. Captions are either open or closed. Open captions are always in view and cannot be turned off, whereas closed captions can be turned on and off by the viewer.
To rent or buy a movie from Telstra TV Box Office, you must be 18 years or older. Movies can only be rented or bought once the account holder has been verified by logging in with a username and password. When registering, an Account PIN will be requested and you can choose the level of Parental Control security you would like. You will need to set up Account PIN and Parental Controls on each device to allow maximum flexibility in your home. This setting can be changed to require the PIN to be entered for every rental rated G upwards. R18+ content can only be purchased if the user has a Telstra Bill or Credit Card attached to the account i.e.: Cannot be purchased by just voucher credit.
Resetting your password is easy. Simply head to your Telstra My Account where you can reset your Telstra ID password: https://myacct.telstra.com/forgottenPassword?execution=e1s1
You can purchase Telstra TV Box Office gift vouchers online at telstratv.com/boxoffice/giftcards
Voucher credit is valid from anywhere between one week and three years, depending on the voucher. The expiry date for your voucher credit will be displayed in your account details/settings.
No. Any unused credit will be forfeited if it isn’t used by the expiry date.
We use the VeriSign security system which provides 128-bit SSL encryption through secure servers to process all transactions. This means that all information, including your username, password and credit/debit card details is scrambled for security. Our own operators can only see a truncated version of your credit card number, further securing your personal details.
For MasterCard and VISA credit cards, the card validation code is a 3 digit code on the back of the card. For American Express cards, it is a 4 digit code on the front of the card.
You can see details of your past Telstra TV transactions through your Telstra TV Box Office app on Telstra TV; Steps to get there: Settings -> Payment -> Transaction History. Your Transaction History will contain the date you made a transaction, the title you rented or bought and the amount you were charged.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
A receipt for every purchase will be sent via email to the email address used to register for Telstra TV Box Office.
You are required to have a credit card or Telstra Bill linked to your account and want to rent or purchase a R18+ title. There are 2 reasons:
If you are using voucher credit to pay for your rentals in full, no charge will be made against your credit/debit card.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether up to $1 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
American Express, MasterCard and Visa cards that have been issued by an Australian financial institution.
Telstra TV Box Office customers are currently able to rent or buy titles with a G through to MA15+ rating without stored credit card details or a Telstra Bill linked to their account, but will be unable to rent or buy R18+ titles.
The Telstra TV Box Office service carries the Telstra ‘Green dot’. This means that watching our movies or TV shows is unmetered for most Telstra Home Broadband Members at home. Please note: usage at Telstra Air hotspots is metered, which means that data usage will apply.
Please call the Telstra TV Box Office team on 1800 502 502 to deactivate your account. Please note that as this is a pay-per-view type of service, there are no subscription fees or other charges if the service is not used.
Telstra TV Box Office has moved to streaming technology to deliver movies to you for a number of reasons, which we think will help improve your viewing experience:
No, you’ll need to be connected to the internet, via Wi-Fi or other, for the duration of the title.
Telstra TV Box Office content is delivered via an adaptive bit-rate video stream, which is specifically designed to overcome variations in the available bit-rate. The lowest threshold of this stream however is 600 kbps. Some internet connections may drop below this threshold throughout the movie, which will result in interruptions and buffering. Customers on ADSL1, some wireless broadband services, some Wi-Fi home networks and internet connections shared by multiple users or applications are likely to experience interruptions. Before purchasing a movie, please watch one of our movie trailers as an indication of the viewing experience you can expect.
Due to movie studio licensing rules, you are unable to watch a specific movie rental at the same time on more than one device.
If you still haven't found the answer you're looking for, please email boxofficesupport@telstratv.com. They will get back to you within 24 hours. Alternatively, call us on 1800 502 502.
If you already have a Telstra ID, it's easy. You can use this to activate your Telstra TV and then you will simply log in to Telstra TV Box Office using your existing details. You will be prompted to accept Telstra TV Box Office terms and conditions and if you choose to, enter your payment details.
Please head to telstratv.com/boxoffice/support for a full description for each movie classification.
Yes, however, be aware that there is a Telstra TV Box Office account streaming limit of three devices, which means you cannot be watching any titles that you have bought with Telstra TV Box Office on more than 3 devices at the same time.
Unfortunately we do not have the rights to sell content on iOS devices. You can buy or rent on our website or any other supported devices excluding iOS and they will be available in your library to watch within your iOS apps.
Your email address is required as your username during login, and also as the email address to which you’ll receive service updates and receipts for any rentals or purchases you make, and other information about your purchases. This email address will also be added to our newsletter subscription list, for those customers who opt-in to receive the weekly Telstra TV Box Office newsletter, for you to keep up to date on our latest news.
You’ll be able to manage your Telstra TV Box Office account at telstratv.com/boxoffice.
Your Telstra TV Box Office account on other devices will allow you to:
1. Change/reset your account PIN
2. Set up or change default payment method
3. Redeem a voucher
Movie studios generally make their new release movies available to buy on digital services like Telstra TV Box Office around 1-3 weeks before the standard rental release date. See ‘What does buy mean?’ FAQ for more on what buy means on Telstra TV Box Office.
Your current voucher credit expiry can be checked by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit.
We recommend a minimum speed of 3.5Mbps to stream SD content and 5Mbps for HD content. If you are experiencing issues with buffering, please try connecting your device via Ethernet instead of WiFi check that no other devices in your household are using bandwidth at the same time.
If you still have questions, please email us at boxofficesupport@telstratv.com and we will get back to you shortly.
First, ensure that the Telstra TV Box Office app is version v2.10.0 or higher (check in Menu > Settings > Version). If an update is required, go to the Telstra TV main menu > Settings > System > Software Update.
1) In the Telstra TV Box Office app, navigate to Menu > Settings > Telstra ID and select "Use a different Telstra ID".
2) Confirm logging out of the current account by selecting "Log Out".
3) Enter the new account's Telstra ID email or username, and password.
4) Enter the new account's PIN number.
5) Set the appropriate Parental Controls to finish logging in with the new account.
You can confirm that you are now using the new account by navigating back to Menu > Settings > Telstra ID.
“Express Release” is a new premium rental option made available by our movie studio partners, offering Telstra TV Box Office customers (as well as customers of other on-demand movie platforms) the ability to rent selected films during their initial cinema release period. Because of this, the price of an “Express Release” rental is more closely aligned with the cost of a cinema ticket (from $19.99) – but with the added benefit of a single price (no matter how many members of your household are watching with you) and a viewing period* of 48 hours once you start watching (so you can pause, rewind and even re-watch later).
It is important to note that “Express Release” is an additional early rental option that is not designed to replace the standard rental release on Telstra TV Box Office. Generally, most films become available to rent on Telstra TV Box Office (and other on-demand movie platforms) around 3-4 months after cinema release. At this time, movies previously made available early via “Express Release” are likely to become available to rent at standard rental prices - usually from $6.99. (However, release dates, availability of rental options and associated pricing may vary depending on the movie studio and their release strategy for a particular film).
* Viewing Period for “Express Release”: You’ll have 30 days to start watching. Once you start, you’ll have 48 hours to finish watching. Even if you only start watching your rented title for a few seconds, the Viewing Period will begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.
We want to make sure you can keep enjoying the content you love, which is why we’re helping transition you onto our new devices
No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV for the next 2 days on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.
This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have now reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.
You will still have access to your Telstra TV Box Office account and will be able to view your titles on a number of other eligible devices. If you decide to purchase the new Telstra TV or already have a Smart TV, then you will be able to continue viewing them. Otherwise you can view them on your computer, phone or tablet.
Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period. To make sure you still have access to the entertainment you love, we have come up with some great offers to ensure that we can still provide amazing entertainment at home.
Telstra TV Box Office is your very own at-home video store! You can watch the latest new release movies online on a range of compatible devices. Be the first to watch movies online after they have been shown at the cinema. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie. For more on what "buying" a movie means, please see ‘Can I buy movies and what does this mean?’
Yes. There are no subscription fees for Telstra TV Box Office, which is a pay-as-you-go service where you are only charged when you rent or purchase a title. It’s completely free to create an account and to browse the catalogue. You can create an account by going to telstratv.com/boxoffice > Sign Up. Or if you have a registered Telstra TV device, simply click on the Telstra TV Box Office app and a movies account will be automatically created for you, under the same email address used to register your Telstra TV device.
Anyone in Australia can rent or buy from Telstra TV Box Office (provided you are 18 years or older) to access the Telstra TV Box Office service through Telstra TV, a supported Smart TV, PC, Mac, Android or iOS device.
Your Telstra ID is the username and password that you may currently use to log in to Telstra TV Box Office on Telstra TV, Smart TVs, Android, PC, Mac or iOS devices. You will also have a Telstra ID if you use other Telstra services, including My Account, Telstra 24x7 App, AFL Live Official App or the Official NRL App.
If you don’t have a Telstra ID, you can set one up at telstratv.com/boxoffice/register. Once you’ve registered, you’ll be taken through some steps to get your account set up. For security reasons, you’ll need to re-enter your preferred payment method.
If you’ve forgotten your Telstra ID details, you can reset your username at:
Both: telstratv.com/boxoffice/login
Password: https://myacct.telstra.com/forgottenPassword?execution=e2s1
Username: https://myacct.telstra.com/forgottenUsername?execution=e1s1
Your Telstra ID is an email address.
You may have a Telstra ID through a number of other Telstra services. If you have set up an account with AFL Live Pass or NRL Digital Pass or have any other Telstra account services, you already have an existing Telstra ID. You will be able to use that same account for Telstra TV Box Office.
To recover or reset your Telstra ID details (username/password) please go to telstratv.com/boxoffice/login
To register for a new Telstra ID please go to telstratv.com/boxoffice and click on "Sign up"
The devices that you can watch Telstra TV Box Office on are: Telstra TV™, supported Smart TV's, PC and Mac - as well as Android and iOS devices via the Telstra TV mobile app. Please note that iOS devices currently only allow playback of content that was first rented or purchased on another compatible device.
Please be aware of the following requirements:
You are required to log into Telstra TV Box Office using your Telstra ID. You can then use any active Telstra TV Box Office credit across all of these devices as long as you log in with the same account.
PC and MAC devices: the latest Chrome, Internet Explorer, Safari, Firefox or other major browsers with Flash installed.
Mobile devices (via the Telstra TV mobile app): compatible with Android 4.4 (Kit-Kat) and above Smartphone and Tablet devices. Compatible with iOS 9 and above Smartphone and Tablet devices.
Smart TV supported models: Panasonic 2016 and later, LG 2016 and later, Samsung 2016 and later. Telstra TV Box Office may also work on some earlier premium models pre-2016 but these are not officially supported.
Your “free movie” credit is either automatically applied when you first register your Telstra TV Box Office account - or when you purchase a new Telstra TV with a Telstra TV Box Office bonus credit offer, activate your Telstra TV and complete your Telstra TV Box Office registration before 26/08/19. You can check your available active voucher balance by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit. Your voucher credit expiry date will be shown.
Log into your movie account at telstratv.com/boxoffice > Settings > Payment. Follow the prompts to add credit/debit card or Telstra bill details.
Please note that only credit/debit cards issued by Australian financial institutions are accepted and can take up to 24 hours to appear on your account.
Telstra bill details can be added for post-paid broadband or mobile accounts. If your Telstra ID email address is a non-BigPond email, it must be linked to your Telstra account in order to charge to your Telstra bill. This can be done by following the prompts at https://id.telstra.com.au/register.
Credit card details can take up to 24 hours to appear on your account. If it has been longer than 24 hours or you have received an error message, please fill in the Contact Us webform with your details including any error messages received.
For most Telstra home broadband customers, accessing Telstra TV Box Office will be unmetered at home. This means that your streamed movies don’t count towards your monthly Telstra home broadband usage allowance. Please note, usage at Telstra Air hotspots is metered which means that data usage applies. If you are with an Internet service provider other than Telstra, videos on Telstra TV Box Office will count towards your monthly Internet usage allowance. Data usage applies for viewing videos on Telstra TV Box Office over any mobile network.
Telstra TV Box Office is an online, movie rental and purchase service. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie (excluding R18+ titles). You can also choose to link your Telstra TV Box Office account to your Telstra Bill. On Telstra TV Box Office you can rent or buy the latest new release blockbuster movies to stream online that won't be available on other services until approximately 5-6 months later.
When you rent a title from Telstra TV Box Office, there are two timeframes you need to be aware of – the 'Expiry Period' and the 'Viewing Period'. The Expiry Period is the amount of time you have to begin watching the content you have rented. For most titles, this is 7 days. The Viewing Period is the amount of time you have to continue watching your title after you have first started to play it. For most titles, this is 48 hours. Even if you only start watching your rented title for a few seconds, the Viewing Period will then begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
When you buy a title from Telstra TV Box Office, you can stream this title as often as you like on your Telstra TV, Smart TV, Android, iOS, PC and Mac devices using your Telstra TV Box Office account for as long as we have the right to make the title available to you. We can withdraw titles you have bought in some situations. For more on this, see ‘Can I buy movies and what does this mean?’ Each title you buy can be streamed on up to 2 registered devices at the same time. You can only ever have 3 streams going at once on your Telstra TV Box Office account.
Yes. On Telstra TV Box Office, you’ll be able to watch your movie or TV show choice almost immediately after purchase.
Movie rentals start from just $3.99. Individual TV episodes can be purchased from $1.99 each, or seasons from $9.99. Selected movies can be purchased from $5.99. The rental and purchase price, if available, is displayed on each title, and is also shown on the Purchase Confirmation screen before payment is deducted.
Buying a movie allows you to stream that title on your Telstra TV Box Office account, for as long as we have the right to make the title available to you, on up to 2 registered devices at once. A limit of 3 streams per account applies at any given time.
You will no longer be able to stream the title if:
- The studio requires us to withdraw it, or
- We no longer have the right to provide the title, or
- We may breach laws or be exposed to legal claims by continuing to provide the title.
We may also withdraw all titles if:
- Telstra TV Box Office is no longer available, or
- We cancel or suspend your Telstra TV Box Office account in accordance with the Telstra TV Box Office terms and conditions, or
- You cancel your Telstra TV Box Office account.
If we withdraw a title, we will try to give you as much notice as possible. We will give you a refund or credit for the title in these situations (there are some exceptions, which we explain further below):
- If you bought the title within 3 months of when we withdraw it, we will give you with a refund for the title. If you used credit on your Telstra TV Box Office account to buy it, we will apply a credit on your account instead.
- If you bought the title within 3 – 12 months from when we withdraw it, we will apply a credit on your Telstra TV Box Office account.
Please note there are some exceptions to this where we will not give a credit or refund, such as where:
- You choose to cancel your Telstra TV Box Office account (unless you cancel if we have seriously breached the Telstra TV Box Office terms and conditions and have not fixed the breach), or
- We are entitled to cancel or suspend your Telstra TV Box Office account if you seriously breach the Terms of Use or you become, or are likely to become, bankrupt or insolvent, or
- we told you before you bought the title that you would only be able to access it for a fixed period of time.
Movie rentals start from $3.99 from our SD Library catalogue and up to $6.99 for an HD New Release. Please note that not all titles are available in HD, and HD titles may not be viewable on your Android device.
Unmetered means that your internet data usage is not counted towards your monthly data allowance with your internet service provider (ISP). Telstra TV Box Office is unmetered when viewed on most Telstra Home Broadband services at home - though please note, usage at Telstra Air hotspots is metered.
'HD' stands for High-definition. High-definition provides a resolution quality that is substantially higher than that of standard-definition television.
You can change your Account PIN within your Telstra TV Box Office account on Telstra TV, Smart TVs, Android, PC & MAC devices. Steps to get there: Settings -> Account -> Change Account PIN. You'll receive an e-mail notifying you of this change.
Telstra TV Box Office can be rented or bought with a valid credit/debit card, Telstra TV Box Office pre-paid vouchers, and can be added to an existing Telstra bill (Telstra Bill excludes prepaid mobile accounts). Accepted credit/debit cards include: American Express, MasterCard and Visa, provided that they have been issued by an Australian financial institution. Credit/debit cards issued by non financial institutions such as Woolworths and Australia Post cannot be used. Prepaid credit cards cannot be used.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
Simply choose the movie you would like to watch and there will be the option to enter your voucher for payment on your Telstra TV, Smart TV, Android, PC or Mac device. You can also redeem a voucher through your Telstra TV Box Office application, simply go to Settings -> Payment -> Account Credit and select "Redeem Voucher".
Yes. Telstra TV Box Office will always deduct from available voucher credit first. If you do not have enough voucher credit to cover the full cost of your rental, don't worry, the voucher credit will be used first and any remaining balance will be deducted from your selected payment method.
If you are having trouble entering your voucher code, please pay close attention to any characters that could be confused for another, such as the letter D and the number 0. If you are having trouble with voucher credit already allocated to your account, please check the expiry period of the voucher. You are also only able to redeem vouchers once; please ensure the voucher code has not been previously redeemed.
Log into your Telstra TV Box Office account at telstratv.com/boxoffice/payment and select the 'Payment' tab. Scroll down to 'Preferred Payment Method' and click on 'Add a Credit Card'. A window will appear for you to input your credit card details.
You can contact us at boxofficesupport@telstratv.com and include the following details: device being used, movie title, problem that has occurred, any time identifiers, IP address and post code. This information will help us in assisting you quickly.
Log into your Telstra TV Box Office account, using the email address and password created when first registering your account. Then click on My Account, and select the Billing Details tab. Choose the 'Set New Credit Card' option and enter your new or updated credit/debit card details. Please note that we only accept valid credit/debit cards issued by an Australian financial institution.
On Telstra TV Box Office, you’ll have access to our large catalogue consisting of thousands of titles. You’ll be able to discover titles using the genres provided or even browse through our collections. Alternatively, you can find titles by using our search functionality provided on every device.
Telstra TV Box Office has thousands of movies and TV shows that you can watch online ranging from new release movies, documentaries, children’s entertainment and TV shows. This number increases weekly as we add brand new titles for your enjoyment every week.
Some movies are exempt from classification and are listed with an E on the Telstra TV Box Office site. A film can be exempt if it was made for business, accounting, professional, scientific or educational purposes, unless it contains a visual image that would be likely to cause it to be classified MA15+ or higher. Other film types that may be exempt from classification include current affairs programs, hobbyist, sporting, live performances or musical presentations.
This category is considered suitable for all viewers. The G classification symbol does not necessarily indicate that the film is one that children will enjoy. Some G films contain themes or story-lines that are of no interest to children. Parents should feel confident that children can watch material in this classification without supervision. Material classified G will not be harmful or disturbing to children. Whether or not the film is intended for children, the treatment of themes and other classifiable elements will be careful and discreet.
The PG classification signals to parents that material in this category contains depictions or references which could be confusing or upsetting to children without adult guidance. Material classified PG will not be harmful or disturbing to children. Parents may choose to preview the material for their children, watch the material with their children, or perhaps be accessible during or after the viewing to discuss the content.
The Mature category is advisory and not legally restricted. However, material in this category cannot be recommended for those under 15 years of age. Films classified M contain material that is considered to be potentially harmful or disturbing to those under 15 years. Depictions and references to classifiable elements may contain detail. However, the impact will not be so strong as to require restriction.
The MA category is legally restricted. Children under 15 will not be allowed to see MA films in the cinema or hire them on video or DVD unless in the company of a parent or adult guardian. Material classified MA deals with issues or contains depictions which require a mature perspective. The impact of individual elements or a combination of elements is considered likely to be harmful or disturbing to viewers under 15 years of age.
The R category is legally restricted to adults over 18 years of age. Material which is given a restricted classification is unsuitable for those under 18. Material classified R deals with issues or contains depictions which require an adult perspective. The classification is not intended as a comment on the quality of the material. Some material may be offensive to some sections of the adult community. Material which promotes or incites or instructs in matters of crime and/or violence is not permitted.
The definition of ‘New Release’ will vary from studio to studio, however in general our new release movies have been released within 12 months of their screening at the cinema.
With Telstra TV Box Office, you’ll be among the first to rent or buy the latest new release movies online. You can rent or buy movies online roughly 3-4 months after they have been shown at the cinema. Timing differs depending on the title.
Telstra TV Box Office operates under slightly different film studio rules around release schedules compared to your local video store. Our contractual arrangements allow us to show New Release titles for a certain time frame, which can differ depending on the title. Certain titles will then be removed from the service for a fixed period of time based on our studio partners’ contractual arrangements. At a later date, we then endeavour to secure the title on Telstra TV Box Office again once available to us.
Telstra TV Box Office currently only supports Open Captions. Only selected titles will have open captions capability. To find out if a title has Open Captions, enter the Movie or TV synopsis page and look for the [ O C ] icon.
'OC' stands for Open Captions. Captions are on-screen text descriptions that display a video product's dialogue, identify speakers, and describe other relevant sounds that are otherwise inaccessible to people who are deaf or hard of hearing. Captions are synchronized with the video image so that viewers have equivalent access to the content that is originally presented in sound, regardless of whether they receive that content via audio or text. Captions are either open or closed. Open captions are always in view and cannot be turned off, whereas closed captions can be turned on and off by the viewer.
To rent or buy a movie from Telstra TV Box Office, you must be 18 years or older. Movies can only be rented or bought once the account holder has been verified by logging in with a username and password. When registering, an Account PIN will be requested and you can choose the level of Parental Control security you would like. You will need to set up Account PIN and Parental Controls on each device to allow maximum flexibility in your home. This setting can be changed to require the PIN to be entered for every rental rated G upwards. R18+ content can only be purchased if the user has a Telstra Bill or Credit Card attached to the account i.e.: Cannot be purchased by just voucher credit.
You can purchase Telstra TV Box Office gift vouchers online at telstratv.com/boxoffice/giftcards
You can reset or recover your password here: https://myacct.telstra.com/forgottenPassword
Voucher credit is valid from anywhere between one week and three years, depending on the voucher. The expiry date for your voucher credit will be displayed in your account details/settings.
No. Any unused credit will be forfeited if it isn’t used by the expiry date.
We use the VeriSign security system which provides 128-bit SSL encryption through secure servers to process all transactions. This means that all information, including your username, password and credit/debit card details is scrambled for security. Our own operators can only see a truncated version of your credit card number, further securing your personal details.
For MasterCard and VISA credit cards, the card validation code is a 3 digit code on the back of the card. For American Express cards, it is a 4 digit code on the front of the card.
You can see details of your past Telstra TV transactions through your Telstra TV Box Office app on Telstra TV; Steps to get there: Settings -> Payment -> Transaction History. Your Transaction History will contain the date you made a transaction, the title you rented or bought and the amount you were charged.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
A receipt for every purchase will be sent via email to the email address used to register for Telstra TV Box Office.
You are required to have a credit card or Telstra Bill linked to your account and want to rent or purchase a R18+ title. There are 2 reasons:
If you are using voucher credit to pay for your rentals in full, no charge will be made against your credit/debit card.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether up to $1 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
American Express, MasterCard and Visa cards that have been issued by an Australian financial institution.
Telstra TV Box Office customers are currently able to rent or buy titles with a G through to MA15+ rating without stored credit card details or a Telstra Bill linked to their account, but will be unable to rent or buy R18+ titles.
The Telstra TV Box Office service carries the Telstra ‘Green dot’. This means that watching our movies or TV shows is unmetered for most Telstra Home Broadband Members at home. Please note: usage at Telstra Air hotspots is metered, which means that data usage will apply.
You can manage your subscription to our newsletter in 'Settings". Once you go into "Settings" scroll down to the bottom where you will see a 'Marketing Communications' tick box. If you would like to subscribe to Telstra TV Box Office marketing, tick the box. If you would like to unsubscribe, simply un-tick the box.
Please call the Telstra TV Box Office team on 1800 502 502 to deactivate your account. Please note that as this is a pay-per-view type of service, there are no subscription fees or other charges if the service is not used.
Supported Operating Systems:
OS Version Service Pack User
Windows XP (32-bit) Home / Professional SP3 Administrator and Guest
Windows Vista (32/64-bit) Home / Business SP2 Non-Administrator and Administrator
Windows 7 (32/64-bit) Home / Professional / Ultimate SP1 Non-Administrator and Administrator
Windows 8 (32/64-bit) Non-Administrator and Administrator
Mac OSx (Intel) 10.6, 10.7, 10.8 SP3 Administrator
SUPPORTED BROWSERS
Browser Version Plug-in
Internet Explorer 6 (XP Only), 8, 9, 10 activex / .exe
Firefox (Windows and Macintosh) 12, 13, 14, 15 xpi
Safari (Macintosh) 5.x dmg
Chrome (Windows and Macintosh) 19, 20, 21 exe / dmg
Telstra TV Box Office has moved to streaming technology to deliver movies to you for a number of reasons, which we think will help improve your viewing experience:
No, you’ll need to be connected to the internet, via Wi-Fi or other, for the duration of the title.
Flash is required for the Telstra TV Box Office plug-in to work. You can install Adobe Flash directly here: http://get.adobe.com/flashplayer/
Telstra TV Box Office content is delivered via an adaptive bit-rate video stream, which is specifically designed to overcome variations in the available bit-rate. The lowest threshold of this stream however is 600 kbps. Some internet connections may drop below this threshold throughout the movie, which will result in interruptions and buffering. Customers on ADSL1, some wireless broadband services, some Wi-Fi home networks and internet connections shared by multiple users or applications are likely to experience interruptions. Before purchasing a movie, please watch one of our movie trailers as an indication of the viewing experience you can expect.
Due to movie studio licensing rules, you are unable to watch a specific movie rental at the same time on more than one device.
If you still haven't found the answer you're looking for, please email boxofficesupport@telstratv.com. They will get back to you within 24 hours. Alternatively, call us on 1800 502 502.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether $2 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
Yes. You need to head to telstratv.com/boxoffice and sign up to set up a Telstra ID. You can then use this Telstra ID to log into your Telstra TV Box Office account across compatible devices.
To register for Telstra TV Box Office, please go to telstratv.com/boxoffice and click on “Sign Up”
We’ll require you to complete a few simple steps to get your account ready.
Unfortunately we do not have the rights to sell content on iOS devices. You can buy or rent on our website or any other supported devices excluding iOS and they will be available in your library to watch within your iOS apps.
Your email address is required as your username during login, and also as the email address to which you’ll receive service updates and receipts for any rentals or purchases you make, and other information about your purchases. This email address will also be added to our newsletter subscription list, for those customers who opt-in to receive the weekly Telstra TV Box Office newsletter, for you to keep up to date on our latest news.
You’ll be able to manage your Telstra TV Box Office account at telstratv.com/boxoffice.
Your Telstra TV Box Office account on other devices will allow you to:
1. Change/reset your account PIN
2. Set up or change default payment method
3. Redeem a voucher
Movie studios generally make their new release movies available to buy on digital services like Telstra TV Box Office around 1-3 weeks before the standard rental release date. See ‘What does buy mean?’ FAQ for more on what buy means on Telstra TV Box Office.
Your current voucher credit expiry can be checked by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit.
PC and Mac devices need the latest Chrome, Internet Explorer, Safari, Firefox or other major browsers.
We recommend a minimum speed of 3.5Mbps to stream SD content and 5Mbps for HD content. If you are experiencing issues with buffering, please try connecting your device via Ethernet instead of WiFi check that no other devices in your household are using bandwidth at the same time.
If you still have questions, please email us at boxofficesupport@telstratv.com and we will get back to you shortly.
Some studios restrict the playback of High Definition (HD) movies and TV shows on certain devices. If HD playback of a title is not available on your device, you will be shown a warning before you complete your purchase. If you intend on watching the title on that device, we recommend selecting the SD purchase option. However, if you choose to go ahead with the HD purchase, you will need to watch the content on another device that supports HD playback for that title. Please note: you will not be able to watch a title in SD if you have purchased the HD option, so please choose carefully before confirming your purchase.
“Express Release” is a new premium rental option made available by our movie studio partners, offering Telstra TV Box Office customers (as well as customers of other on-demand movie platforms) the ability to rent selected films during their initial cinema release period. Because of this, the price of an “Express Release” rental is more closely aligned with the cost of a cinema ticket (from $19.99) – but with the added benefit of a single price (no matter how many members of your household are watching with you) and a viewing period* of 48 hours once you start watching (so you can pause, rewind and even re-watch later).
It is important to note that “Express Release” is an additional early rental option that is not designed to replace the standard rental release on Telstra TV Box Office. Generally, most films become available to rent on Telstra TV Box Office (and other on-demand movie platforms) around 3-4 months after cinema release. At this time, movies previously made available early via “Express Release” are likely to become available to rent at standard rental prices - usually from $6.99. (However, release dates, availability of rental options and associated pricing may vary depending on the movie studio and their release strategy for a particular film).
* Viewing Period for “Express Release”: You’ll have 30 days to start watching. Once you start, you’ll have 48 hours to finish watching. Even if you only start watching your rented title for a few seconds, the Viewing Period will begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
Telstra TV Box Office is your very own at-home video store! You can watch the latest new release movies online on a range of compatible devices. Be the first to watch movies online after they have been shown at the cinema. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie. For more on what "buying" a movie means, please see ‘Can I buy movies and what does this mean?’
Yes. There are no subscription fees for Telstra TV Box Office, which is a pay-as-you-go service where you are only charged when you rent or purchase a title. It’s completely free to create an account and to browse the catalogue. You can create an account by going to telstratv.com/boxoffice > Sign Up. Or if you have a registered Telstra TV device, simply click on the Telstra TV Box Office app and a movies account will be automatically created for you, under the same email address used to register your Telstra TV device.
Anyone in Australia can rent or buy from Telstra TV Box Office (provided you are 18 years or older) to access the Telstra TV Box Office service through Telstra TV, a supported Smart TV, PC, Mac, Android or iOS device.
Your Telstra ID is the username and password that you may currently use to log in to Telstra TV Box Office on Telstra TV, Smart TVs, Android, PC, Mac or iOS devices. You will also have a Telstra ID if you use other Telstra services, including My Account, Telstra 24x7 App, AFL Live Official App or the Official NRL App.
If you don’t have a Telstra ID, you can set one up at telstratv.com/boxoffice/register. Once you’ve registered, you’ll be taken through some steps to get your account set up. For security reasons, you’ll need to re-enter your preferred payment method.
If you’ve forgotten your Telstra ID details, you can reset your username at:
Both: telstratv.com/boxoffice/login
Password: https://myacct.telstra.com/forgottenPassword?execution=e2s1
Username: https://myacct.telstra.com/forgottenUsername?execution=e1s1
Your Telstra ID is an email address.
You may have a Telstra ID through a number of other Telstra services. If you have set up an account with AFL Live Pass or NRL Digital Pass or have any other Telstra account services, you already have an existing Telstra ID. You will be able to use that same account for Telstra TV Box Office.
To recover or reset your Telstra ID details (username/password) please go to telstratv.com/boxoffice/login
To register for a new Telstra ID please go to telstratv.com/boxoffice and click on "Sign up"
The devices that you can watch Telstra TV Box Office on are: Telstra TV™, supported Smart TV's, PC and Mac - as well as Android and iOS devices via the Telstra TV mobile app. Please note that iOS devices currently only allow playback of content that was first rented or purchased on another compatible device.
Please be aware of the following requirements:
You are required to log into Telstra TV Box Office using your Telstra ID. You can then use any active Telstra TV Box Office credit across all of these devices as long as you log in with the same account.
PC and MAC devices: the latest Chrome, Internet Explorer, Safari, Firefox or other major browsers with Flash installed.
Mobile devices (via the Telstra TV mobile app): compatible with Android 4.4 (Kit-Kat) and above Smartphone and Tablet devices. Compatible with iOS 9 and above Smartphone and Tablet devices.
Smart TV supported models: Panasonic 2016 and later, LG 2016 and later, Samsung 2016 and later. Telstra TV Box Office may also work on some earlier premium models pre-2016 but these are not officially supported.
Your “free movie” credit is either automatically applied when you first register your Telstra TV Box Office account - or when you purchase a new Telstra TV with a Telstra TV Box Office bonus credit offer, activate your Telstra TV and complete your Telstra TV Box Office registration before 26/08/19. You can check your available active voucher balance by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit. Your voucher credit expiry date will be shown.
Log into your movie account at telstratv.com/boxoffice > Settings > Payment. Follow the prompts to add credit/debit card or Telstra bill details.
Please note that only credit/debit cards issued by Australian financial institutions are accepted and can take up to 24 hours to appear on your account.
Telstra bill details can be added for post-paid broadband or mobile accounts. If your Telstra ID email address is a non-BigPond email, it must be linked to your Telstra account in order to charge to your Telstra bill. This can be done by following the prompts at https://id.telstra.com.au/register.
Credit card details can take up to 24 hours to appear on your account. If it has been longer than 24 hours or you have received an error message, please fill in the Contact Us webform with your details including any error messages received.
For most Telstra home broadband customers, accessing Telstra TV Box Office will be unmetered at home. This means that your streamed movies don’t count towards your monthly Telstra home broadband usage allowance. Please note, usage at Telstra Air hotspots is metered which means that data usage applies. If you are with an Internet service provider other than Telstra, videos on Telstra TV Box Office will count towards your monthly Internet usage allowance. Data usage applies for viewing videos on Telstra TV Box Office over any mobile network.
Telstra TV Box Office is an online, movie rental and purchase service. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie (excluding R18+ titles). You can also choose to link your Telstra TV Box Office account to your Telstra Bill. On Telstra TV Box Office you can rent or buy the latest new release blockbuster movies to stream online that won't be available on other services until approximately 5-6 months later.
When you rent a title from Telstra TV Box Office, there are two timeframes you need to be aware of – the 'Expiry Period' and the 'Viewing Period'. The Expiry Period is the amount of time you have to begin watching the content you have rented. For most titles, this is 7 days. The Viewing Period is the amount of time you have to continue watching your title after you have first started to play it. For most titles, this is 48 hours. Even if you only start watching your rented title for a few seconds, the Viewing Period will then begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
When you buy a title from Telstra TV Box Office, you can stream this title as often as you like on your Telstra TV, Smart TV, Android, iOS, PC and Mac devices using your Telstra TV Box Office account for as long as we have the right to make the title available to you. We can withdraw titles you have bought in some situations. For more on this, see ‘Can I buy movies and what does this mean?’ Each title you buy can be streamed on up to 2 registered devices at the same time. You can only ever have 3 streams going at once on your Telstra TV Box Office account.
Yes. On Telstra TV Box Office, you’ll be able to watch your movie or TV show choice almost immediately after purchase.
Movie rentals start from just $3.99. Individual TV episodes can be purchased from $1.99 each, or seasons from $9.99. Selected movies can be purchased from $5.99. The rental and purchase price, if available, is displayed on each title, and is also shown on the Purchase Confirmation screen before payment is deducted.
Buying a movie allows you to stream that title on your Telstra TV Box Office account, for as long as we have the right to make the title available to you, on up to 2 registered devices at once. A limit of 3 streams per account applies at any given time.
You will no longer be able to stream the title if:
- The studio requires us to withdraw it, or
- We no longer have the right to provide the title, or
- We may breach laws or be exposed to legal claims by continuing to provide the title.
We may also withdraw all titles if:
- Telstra TV Box Office is no longer available, or
- We cancel or suspend your Telstra TV Box Office account in accordance with the Telstra TV Box Office terms and conditions, or
- You cancel your Telstra TV Box Office account.
If we withdraw a title, we will try to give you as much notice as possible. We will give you a refund or credit for the title in these situations (there are some exceptions, which we explain further below):
- If you bought the title within 3 months of when we withdraw it, we will give you with a refund for the title. If you used credit on your Telstra TV Box Office account to buy it, we will apply a credit on your account instead.
- If you bought the title within 3 – 12 months from when we withdraw it, we will apply a credit on your Telstra TV Box Office account.
Please note there are some exceptions to this where we will not give a credit or refund, such as where:
- You choose to cancel your Telstra TV Box Office account (unless you cancel if we have seriously breached the Telstra TV Box Office terms and conditions and have not fixed the breach), or
- We are entitled to cancel or suspend your Telstra TV Box Office account if you seriously breach the Terms of Use or you become, or are likely to become, bankrupt or insolvent, or
- we told you before you bought the title that you would only be able to access it for a fixed period of time.
Movie rentals start from $3.99 from our SD Library catalogue and up to $6.99 for an HD New Release. Please note that not all titles are available in HD, and HD titles may not be viewable on your Android device.
Unmetered means that your internet data usage is not counted towards your monthly data allowance with your internet service provider (ISP). Telstra TV Box Office is unmetered when viewed on most Telstra Home Broadband services at home - though please note, usage at Telstra Air hotspots is metered.
'HD' stands for High-definition. High-definition provides a resolution quality that is substantially higher than that of standard-definition television.
You can change your Account PIN within your Telstra TV Box Office account on Telstra TV, Smart TVs, Android, PC & MAC devices. Steps to get there: Settings -> Account -> Change Account PIN. You'll receive an e-mail notifying you of this change.
Don’t worry! If you have forgotten your Account PIN, you can reset it on your Telstra TV, Smart TV, Android, PC or Mac device in your account Settings. Follow the steps below to get there:
Settings > Account > Forgot Account PIN. You’ll need your Telstra ID password to reset your Account PIN. Once this is successful, you’ll receive an e-mail notifying you of this change.
Telstra TV Box Office can be rented or bought with a valid credit/debit card, Telstra TV Box Office pre-paid vouchers, and can be added to an existing Telstra bill (Telstra Bill excludes prepaid mobile accounts). Accepted credit/debit cards include: American Express, MasterCard and Visa, provided that they have been issued by an Australian financial institution. Credit/debit cards issued by non financial institutions such as Woolworths and Australia Post cannot be used. Prepaid credit cards cannot be used.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
Simply choose the movie you would like to watch and there will be the option to enter your voucher for payment on your Telstra TV, Smart TV, Android, PC or Mac device. You can also redeem a voucher through your Telstra TV Box Office application, simply go to Settings -> Payment -> Account Credit and select "Redeem Voucher".
Yes. Telstra TV Box Office will always deduct from available voucher credit first. If you do not have enough voucher credit to cover the full cost of your rental, don't worry, the voucher credit will be used first and any remaining balance will be deducted from your selected payment method.
If you are having trouble entering your voucher code, please pay close attention to any characters that could be confused for another, such as the letter D and the number 0. If you are having trouble with voucher credit already allocated to your account, please check the expiry period of the voucher. You are also only able to redeem vouchers once; please ensure the voucher code has not been previously redeemed.
You can contact us at boxofficesupport@telstratv.com and include the following details: device being used, movie title, problem that has occurred, any time identifiers, IP address and post code. This information will help us in assisting you quickly.
Log into your Telstra TV Box Office account, using the email address and password created when first registering your account. Then click on My Account, and select the Billing Details tab. Choose the 'Set New Credit Card' option and enter your new or updated credit/debit card details. Please note that we only accept valid credit/debit cards issued by an Australian financial institution.
On Telstra TV Box Office, you’ll have access to our large catalogue consisting of thousands of titles. You’ll be able to discover titles using the genres provided or even browse through our collections. Alternatively, you can find titles by using our search functionality provided on every device.
Telstra TV Box Office has thousands of movies and TV shows that you can watch online ranging from new release movies, documentaries, children’s entertainment and TV shows. This number increases weekly as we add brand new titles for your enjoyment every week.
Some movies are exempt from classification and are listed with an E on the Telstra TV Box Office site. A film can be exempt if it was made for business, accounting, professional, scientific or educational purposes, unless it contains a visual image that would be likely to cause it to be classified MA15+ or higher. Other film types that may be exempt from classification include current affairs programs, hobbyist, sporting, live performances or musical presentations.
This category is considered suitable for all viewers. The G classification symbol does not necessarily indicate that the film is one that children will enjoy. Some G films contain themes or story-lines that are of no interest to children. Parents should feel confident that children can watch material in this classification without supervision. Material classified G will not be harmful or disturbing to children. Whether or not the film is intended for children, the treatment of themes and other classifiable elements will be careful and discreet.
The PG classification signals to parents that material in this category contains depictions or references which could be confusing or upsetting to children without adult guidance. Material classified PG will not be harmful or disturbing to children. Parents may choose to preview the material for their children, watch the material with their children, or perhaps be accessible during or after the viewing to discuss the content.
The Mature category is advisory and not legally restricted. However, material in this category cannot be recommended for those under 15 years of age. Films classified M contain material that is considered to be potentially harmful or disturbing to those under 15 years. Depictions and references to classifiable elements may contain detail. However, the impact will not be so strong as to require restriction.
The MA category is legally restricted. Children under 15 will not be allowed to see MA films in the cinema or hire them on video or DVD unless in the company of a parent or adult guardian. Material classified MA deals with issues or contains depictions which require a mature perspective. The impact of individual elements or a combination of elements is considered likely to be harmful or disturbing to viewers under 15 years of age.
The R category is legally restricted to adults over 18 years of age. Material which is given a restricted classification is unsuitable for those under 18. Material classified R deals with issues or contains depictions which require an adult perspective. The classification is not intended as a comment on the quality of the material. Some material may be offensive to some sections of the adult community. Material which promotes or incites or instructs in matters of crime and/or violence is not permitted.
The definition of ‘New Release’ will vary from studio to studio, however in general our new release movies have been released within 12 months of their screening at the cinema.
With Telstra TV Box Office, you’ll be among the first to rent or buy the latest new release movies online. You can rent or buy movies online roughly 3-4 months after they have been shown at the cinema. Timing differs depending on the title.
Telstra TV Box Office operates under slightly different film studio rules around release schedules compared to your local video store. Our contractual arrangements allow us to show New Release titles for a certain time frame, which can differ depending on the title. Certain titles will then be removed from the service for a fixed period of time based on our studio partners’ contractual arrangements. At a later date, we then endeavour to secure the title on Telstra TV Box Office again once available to us.
Telstra TV Box Office currently only supports Open Captions. Only selected titles will have open captions capability. To find out if a title has Open Captions, enter the Movie or TV synopsis page and look for the [ O C ] icon.
'OC' stands for Open Captions. Captions are on-screen text descriptions that display a video product's dialogue, identify speakers, and describe other relevant sounds that are otherwise inaccessible to people who are deaf or hard of hearing. Captions are synchronized with the video image so that viewers have equivalent access to the content that is originally presented in sound, regardless of whether they receive that content via audio or text. Captions are either open or closed. Open captions are always in view and cannot be turned off, whereas closed captions can be turned on and off by the viewer.
To rent or buy a movie from Telstra TV Box Office, you must be 18 years or older. Movies can only be rented or bought once the account holder has been verified by logging in with a username and password. When registering, an Account PIN will be requested and you can choose the level of Parental Control security you would like. You will need to set up Account PIN and Parental Controls on each device to allow maximum flexibility in your home. This setting can be changed to require the PIN to be entered for every rental rated G upwards. R18+ content can only be purchased if the user has a Telstra Bill or Credit Card attached to the account i.e.: Cannot be purchased by just voucher credit.
You can purchase Telstra TV Box Office gift vouchers online at telstratv.com/boxoffice/giftcards
You can reset or recover your password here: https://myacct.telstra.com/forgottenPassword
Voucher credit is valid from anywhere between one week and three years, depending on the voucher. The expiry date for your voucher credit will be displayed in your account details/settings.
No. Any unused credit will be forfeited if it isn’t used by the expiry date.
We use the VeriSign security system which provides 128-bit SSL encryption through secure servers to process all transactions. This means that all information, including your username, password and credit/debit card details is scrambled for security. Our own operators can only see a truncated version of your credit card number, further securing your personal details.
For MasterCard and VISA credit cards, the card validation code is a 3 digit code on the back of the card. For American Express cards, it is a 4 digit code on the front of the card.
You can see details of your past Telstra TV transactions through your Telstra TV Box Office app on Telstra TV; Steps to get there: Settings -> Payment -> Transaction History. Your Transaction History will contain the date you made a transaction, the title you rented or bought and the amount you were charged.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
A receipt for every purchase will be sent via email to the email address used to register for Telstra TV Box Office.
You are required to have a credit card or Telstra Bill linked to your account and want to rent or purchase a R18+ title. There are 2 reasons:
If you are using voucher credit to pay for your rentals in full, no charge will be made against your credit/debit card.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether up to $1 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
American Express, MasterCard and Visa cards that have been issued by an Australian financial institution.
Telstra TV Box Office customers are currently able to rent or buy titles with a G through to MA15+ rating without stored credit card details or a Telstra Bill linked to their account, but will be unable to rent or buy R18+ titles.
The Telstra TV Box Office service carries the Telstra ‘Green dot’. This means that watching our movies or TV shows is unmetered for most Telstra Home Broadband Members at home. Please note: usage at Telstra Air hotspots is metered, which means that data usage will apply.
You can manage your subscription to our newsletter in 'Settings". Once you go into "Settings" scroll down to the bottom where you will see a 'Marketing Communications' tick box. If you would like to subscribe to Telstra TV Box Office marketing, tick the box. If you would like to unsubscribe, simply un-tick the box.
Please call the Telstra TV Box Office team on 1800 502 502 to deactivate your account. Please note that as this is a pay-per-view type of service, there are no subscription fees or other charges if the service is not used.
Telstra TV Box Office has moved to streaming technology to deliver movies to you for a number of reasons, which we think will help improve your viewing experience:
No, you’ll need to be connected to the internet, via Wi-Fi or other, for the duration of the title.
Flash is required for the Telstra TV Box Office plug-in to work. You can install Adobe Flash directly here: http://get.adobe.com/flashplayer/
Telstra TV Box Office content is delivered via an adaptive bit-rate video stream, which is specifically designed to overcome variations in the available bit-rate. The lowest threshold of this stream however is 600 kbps. Some internet connections may drop below this threshold throughout the movie, which will result in interruptions and buffering. Customers on ADSL1, some wireless broadband services, some Wi-Fi home networks and internet connections shared by multiple users or applications are likely to experience interruptions. Before purchasing a movie, please watch one of our movie trailers as an indication of the viewing experience you can expect.
Due to movie studio licensing rules, you are unable to watch a specific movie rental at the same time on more than one device.
If you still haven't found the answer you're looking for, please email boxofficesupport@telstratv.com. They will get back to you within 24 hours. Alternatively, call us on 1800 502 502.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether $2 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
Yes. You need to head to telstratv.com/boxoffice and sign up to set up a Telstra ID. You can then use this Telstra ID to log into your Telstra TV Box Office account across compatible devices.
Simply download the Telstra TV Box Office Android application from the Google Play store. Once installed, open the application and select “Create Account” then follow the onscreen prompts to get your account started.
We’ll require you to complete a few simple steps to get your account ready.
Unfortunately we do not have the rights to sell content on iOS devices. You can buy or rent on our website or any other supported devices excluding iOS and they will be available in your library to watch within your iOS apps.
Your email address is required as your username during login, and also as the email address to which you’ll receive service updates and receipts for any rentals or purchases you make, and other information about your purchases. This email address will also be added to our newsletter subscription list, for those customers who opt-in to receive the weekly Telstra TV Box Office newsletter, for you to keep up to date on our latest news.
You’ll be able to manage your Telstra TV Box Office account at telstratv.com/boxoffice.
Your Telstra TV Box Office account on other devices will allow you to:
1. Change/reset your account PIN
2. Set up or change default payment method
3. Redeem a voucher
Yes, you can pause, stop, rewind and fast-forward a rental title as many times as you want within the Viewing Period. You’ll also have the ability to pick up where you left off on any of your other registered Android, iOS, PC and MAC devices on your Telstra TV Box Office account.
Movie studios generally make their new release movies available to buy on digital services like Telstra TV Box Office around 1-3 weeks before the standard rental release date. See ‘What does buy mean?’ FAQ for more on what buy means on Telstra TV Box Office.
Your current voucher credit expiry can be checked by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit.
We recommend a minimum speed of 3.5Mbps to stream SD content and 5Mbps for HD content. If you are experiencing issues with buffering, please try connecting your device via Ethernet instead of WiFi check that no other devices in your household are using bandwidth at the same time.
If you still have questions, please email us at boxofficesupport@telstratv.com and we will get back to you shortly.
Some studios restrict the playback of High Definition (HD) movies and TV shows on certain devices. If HD playback of a title is not available on your device, you will be shown a warning before you complete your purchase. If you intend on watching the title on that device, we recommend selecting the SD purchase option. However, if you choose to go ahead with the HD purchase, you will need to watch the content on another device that supports HD playback for that title. Please note: you will not be able to watch a title in SD if you have purchased the HD option, so please choose carefully before confirming your purchase.
The Telstra TV Box Office mobile applications have now been merged into the Telstra TV mobile application. All your favourite Telstra TV Box Office features are still available to use in the Telstra TV mobile app. Head to the Apple App Store or the Google Play Store to download the Telstra TV app (data usage applies). Then use your Telstra ID to login. The login page can be found on the top-left menu or by navigating to the My Library Purchase tab.
Now that you have the Telstra TV app, make sure that you login. To access your content library, select the 'Library' tab at the bottom of the app and then click 'Purchases'. From here, you can see your content library.
“Express Release” is a new premium rental option made available by our movie studio partners, offering Telstra TV Box Office customers (as well as customers of other on-demand movie platforms) the ability to rent selected films during their initial cinema release period. Because of this, the price of an “Express Release” rental is more closely aligned with the cost of a cinema ticket (from $19.99) – but with the added benefit of a single price (no matter how many members of your household are watching with you) and a viewing period* of 48 hours once you start watching (so you can pause, rewind and even re-watch later).
It is important to note that “Express Release” is an additional early rental option that is not designed to replace the standard rental release on Telstra TV Box Office. Generally, most films become available to rent on Telstra TV Box Office (and other on-demand movie platforms) around 3-4 months after cinema release. At this time, movies previously made available early via “Express Release” are likely to become available to rent at standard rental prices - usually from $6.99. (However, release dates, availability of rental options and associated pricing may vary depending on the movie studio and their release strategy for a particular film).
* Viewing Period for “Express Release”: You’ll have 30 days to start watching. Once you start, you’ll have 48 hours to finish watching. Even if you only start watching your rented title for a few seconds, the Viewing Period will begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.
We want to make sure you can keep enjoying the content you love, which is why we’re helping transition you onto our new devices
No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV for the next 2 days on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.
This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have now reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.
You will still have access to your Telstra TV Box Office account and will be able to view your titles on a number of other eligible devices. If you decide to purchase the new Telstra TV or already have a Smart TV, then you will be able to continue viewing them. Otherwise you can view them on your computer, phone or tablet.
Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period. To make sure you still have access to the entertainment you love, we have come up with some great offers to ensure that we can still provide amazing entertainment at home.
Telstra TV Box Office is your very own at-home video store! You can watch the latest new release movies online on a range of compatible devices. Be the first to watch movies online after they have been shown at the cinema. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie. For more on what "buying" a movie means, please see ‘Can I buy movies and what does this mean?’
Yes. There are no subscription fees for Telstra TV Box Office, which is a pay-as-you-go service where you are only charged when you rent or purchase a title. It’s completely free to create an account and to browse the catalogue. You can create an account by going to telstratv.com/boxoffice > Sign Up. Or if you have a registered Telstra TV device, simply click on the Telstra TV Box Office app and a movies account will be automatically created for you, under the same email address used to register your Telstra TV device.
Anyone in Australia can rent or buy from Telstra TV Box Office (provided you are 18 years or older) to access the Telstra TV Box Office service through Telstra TV, a supported Smart TV, PC, Mac, Android or iOS device.
Your Telstra ID is the username and password that you may currently use to log in to Telstra TV Box Office on Telstra TV, Smart TVs, Android, PC, Mac or iOS devices. You will also have a Telstra ID if you use other Telstra services, including My Account, Telstra 24x7 App, AFL Live Official App or the Official NRL App.
If you don’t have a Telstra ID, you can set one up at telstratv.com/boxoffice/register. Once you’ve registered, you’ll be taken through some steps to get your account set up. For security reasons, you’ll need to re-enter your preferred payment method.
If you’ve forgotten your Telstra ID details, you can reset your username at:
Both: telstratv.com/boxoffice/login
Password: https://myacct.telstra.com/forgottenPassword?execution=e2s1
Username: https://myacct.telstra.com/forgottenUsername?execution=e1s1
Your Telstra ID is an email address.
You may have a Telstra ID through a number of other Telstra services. If you have set up an account with AFL Live Pass or NRL Digital Pass or have any other Telstra account services, you already have an existing Telstra ID. You will be able to use that same account for Telstra TV Box Office.
To recover or reset your Telstra ID details (username/password) please go to telstratv.com/boxoffice/login
To register for a new Telstra ID please go to telstratv.com/boxoffice and click on "Sign up"
The devices that you can watch Telstra TV Box Office on are: Telstra TV™, supported Smart TV's, PC and Mac - as well as Android and iOS devices via the Telstra TV mobile app. Please note that iOS devices currently only allow playback of content that was first rented or purchased on another compatible device.
Please be aware of the following requirements:
You are required to log into Telstra TV Box Office using your Telstra ID. You can then use any active Telstra TV Box Office credit across all of these devices as long as you log in with the same account.
PC and MAC devices: the latest Chrome, Internet Explorer, Safari, Firefox or other major browsers with Flash installed.
Mobile devices (via the Telstra TV mobile app): compatible with Android 4.4 (Kit-Kat) and above Smartphone and Tablet devices. Compatible with iOS 9 and above Smartphone and Tablet devices.
Smart TV supported models: Panasonic 2016 and later, LG 2016 and later, Samsung 2016 and later. Telstra TV Box Office may also work on some earlier premium models pre-2016 but these are not officially supported.
Your “free movie” credit is either automatically applied when you first register your Telstra TV Box Office account - or when you purchase a new Telstra TV with a Telstra TV Box Office bonus credit offer, activate your Telstra TV and complete your Telstra TV Box Office registration before 26/08/19. You can check your available active voucher balance by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit. Your voucher credit expiry date will be shown.
Log into your movie account at telstratv.com/boxoffice > Settings > Payment. Follow the prompts to add credit/debit card or Telstra bill details.
Please note that only credit/debit cards issued by Australian financial institutions are accepted and can take up to 24 hours to appear on your account.
Telstra bill details can be added for post-paid broadband or mobile accounts. If your Telstra ID email address is a non-BigPond email, it must be linked to your Telstra account in order to charge to your Telstra bill. This can be done by following the prompts at https://id.telstra.com.au/register.
Credit card details can take up to 24 hours to appear on your account. If it has been longer than 24 hours or you have received an error message, please fill in the Contact Us webform with your details including any error messages received.
For most Telstra home broadband customers, accessing Telstra TV Box Office will be unmetered at home. This means that your streamed movies don’t count towards your monthly Telstra home broadband usage allowance. Please note, usage at Telstra Air hotspots is metered which means that data usage applies. If you are with an Internet service provider other than Telstra, videos on Telstra TV Box Office will count towards your monthly Internet usage allowance. Data usage applies for viewing videos on Telstra TV Box Office over any mobile network.
Telstra TV Box Office is an online, movie rental and purchase service. There are no sign-up fees, no monthly charges and you don't have to enter your credit card details until you choose to rent or buy your first movie (excluding R18+ titles). You can also choose to link your Telstra TV Box Office account to your Telstra Bill. On Telstra TV Box Office you can rent or buy the latest new release blockbuster movies to stream online that won't be available on other services until approximately 5-6 months later.
When you rent a title from Telstra TV Box Office, there are two timeframes you need to be aware of – the 'Expiry Period' and the 'Viewing Period'. The Expiry Period is the amount of time you have to begin watching the content you have rented. For most titles, this is 7 days. The Viewing Period is the amount of time you have to continue watching your title after you have first started to play it. For most titles, this is 48 hours. Even if you only start watching your rented title for a few seconds, the Viewing Period will then begin. Specific Expiry and Viewing period information for each title is presented during the rental process.
When you buy a title from Telstra TV Box Office, you can stream this title as often as you like on your Telstra TV, Smart TV, Android, iOS, PC and Mac devices using your Telstra TV Box Office account for as long as we have the right to make the title available to you. We can withdraw titles you have bought in some situations. For more on this, see ‘Can I buy movies and what does this mean?’ Each title you buy can be streamed on up to 2 registered devices at the same time. You can only ever have 3 streams going at once on your Telstra TV Box Office account.
Yes. On Telstra TV Box Office, you’ll be able to watch your movie or TV show choice almost immediately after purchase.
Movie rentals start from just $3.99. Individual TV episodes can be purchased from $1.99 each, or seasons from $9.99. Selected movies can be purchased from $5.99. The rental and purchase price, if available, is displayed on each title, and is also shown on the Purchase Confirmation screen before payment is deducted.
Buying a movie allows you to stream that title on your Telstra TV Box Office account, for as long as we have the right to make the title available to you, on up to 2 registered devices at once. A limit of 3 streams per account applies at any given time.
You will no longer be able to stream the title if:
- The studio requires us to withdraw it, or
- We no longer have the right to provide the title, or
- We may breach laws or be exposed to legal claims by continuing to provide the title.
We may also withdraw all titles if:
- Telstra TV Box Office is no longer available, or
- We cancel or suspend your Telstra TV Box Office account in accordance with the Telstra TV Box Office terms and conditions, or
- You cancel your Telstra TV Box Office account.
If we withdraw a title, we will try to give you as much notice as possible. We will give you a refund or credit for the title in these situations (there are some exceptions, which we explain further below):
- If you bought the title within 3 months of when we withdraw it, we will give you with a refund for the title. If you used credit on your Telstra TV Box Office account to buy it, we will apply a credit on your account instead.
- If you bought the title within 3 – 12 months from when we withdraw it, we will apply a credit on your Telstra TV Box Office account.
Please note there are some exceptions to this where we will not give a credit or refund, such as where:
- You choose to cancel your Telstra TV Box Office account (unless you cancel if we have seriously breached the Telstra TV Box Office terms and conditions and have not fixed the breach), or
- We are entitled to cancel or suspend your Telstra TV Box Office account if you seriously breach the Terms of Use or you become, or are likely to become, bankrupt or insolvent, or
- we told you before you bought the title that you would only be able to access it for a fixed period of time.
Movie rentals start from $3.99 from our SD Library catalogue and up to $6.99 for an HD New Release. Please note that not all titles are available in HD, and HD titles may not be viewable on your Android device.
Unmetered means that your internet data usage is not counted towards your monthly data allowance with your internet service provider (ISP). Telstra TV Box Office is unmetered when viewed on most Telstra Home Broadband services at home - though please note, usage at Telstra Air hotspots is metered.
'HD' stands for High-definition. High-definition provides a resolution quality that is substantially higher than that of standard-definition television.
Don’t worry! If you have forgotten your Account PIN, you can reset it on your Telstra TV, Smart TV, Android, PC or Mac device in your account Settings. Follow the steps below to get there:
Settings > Account > Forgot Account PIN. You’ll need your Telstra ID password to reset your Account PIN. Once this is successful, you’ll receive an e-mail notifying you of this change.
Telstra TV Box Office can be rented or bought with a valid credit/debit card, Telstra TV Box Office pre-paid vouchers, and can be added to an existing Telstra bill (Telstra Bill excludes prepaid mobile accounts). Accepted credit/debit cards include: American Express, MasterCard and Visa, provided that they have been issued by an Australian financial institution. Credit/debit cards issued by non financial institutions such as Woolworths and Australia Post cannot be used. Prepaid credit cards cannot be used.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
Simply choose the movie you would like to watch and there will be the option to enter your voucher for payment on your Telstra TV, Smart TV, Android, PC or Mac device. You can also redeem a voucher through your Telstra TV Box Office application, simply go to Settings -> Payment -> Account Credit and select "Redeem Voucher".
Yes. Telstra TV Box Office will always deduct from available voucher credit first. If you do not have enough voucher credit to cover the full cost of your rental, don't worry, the voucher credit will be used first and any remaining balance will be deducted from your selected payment method.
If you are having trouble entering your voucher code, please pay close attention to any characters that could be confused for another, such as the letter D and the number 0. If you are having trouble with voucher credit already allocated to your account, please check the expiry period of the voucher. You are also only able to redeem vouchers once; please ensure the voucher code has not been previously redeemed.
Log into your Telstra TV Box Office account at telstratv.com/boxoffice/payment and select the 'Payment' tab. Scroll down to 'Preferred Payment Method' and click on 'Add a Credit Card'. A window will appear for you to input your credit card details.
You can contact us at boxofficesupport@telstratv.com and include the following details: device being used, movie title, problem that has occurred, any time identifiers, IP address and post code. This information will help us in assisting you quickly.
Log into your Telstra TV Box Office account, using the email address and password created when first registering your account. Then click on My Account, and select the Billing Details tab. Choose the 'Set New Credit Card' option and enter your new or updated credit/debit card details. Please note that we only accept valid credit/debit cards issued by an Australian financial institution.
On Telstra TV Box Office, you’ll have access to our large catalogue consisting of thousands of titles. You’ll be able to discover titles using the genres provided or even browse through our collections. Alternatively, you can find titles by using our search functionality provided on every device.
Telstra TV Box Office has thousands of movies and TV shows that you can watch online ranging from new release movies, documentaries, children’s entertainment and TV shows. This number increases weekly as we add brand new titles for your enjoyment every week.
Some movies are exempt from classification and are listed with an E on the Telstra TV Box Office site. A film can be exempt if it was made for business, accounting, professional, scientific or educational purposes, unless it contains a visual image that would be likely to cause it to be classified MA15+ or higher. Other film types that may be exempt from classification include current affairs programs, hobbyist, sporting, live performances or musical presentations.
This category is considered suitable for all viewers. The G classification symbol does not necessarily indicate that the film is one that children will enjoy. Some G films contain themes or story-lines that are of no interest to children. Parents should feel confident that children can watch material in this classification without supervision. Material classified G will not be harmful or disturbing to children. Whether or not the film is intended for children, the treatment of themes and other classifiable elements will be careful and discreet.
The PG classification signals to parents that material in this category contains depictions or references which could be confusing or upsetting to children without adult guidance. Material classified PG will not be harmful or disturbing to children. Parents may choose to preview the material for their children, watch the material with their children, or perhaps be accessible during or after the viewing to discuss the content.
The Mature category is advisory and not legally restricted. However, material in this category cannot be recommended for those under 15 years of age. Films classified M contain material that is considered to be potentially harmful or disturbing to those under 15 years. Depictions and references to classifiable elements may contain detail. However, the impact will not be so strong as to require restriction.
The MA category is legally restricted. Children under 15 will not be allowed to see MA films in the cinema or hire them on video or DVD unless in the company of a parent or adult guardian. Material classified MA deals with issues or contains depictions which require a mature perspective. The impact of individual elements or a combination of elements is considered likely to be harmful or disturbing to viewers under 15 years of age.
The R category is legally restricted to adults over 18 years of age. Material which is given a restricted classification is unsuitable for those under 18. Material classified R deals with issues or contains depictions which require an adult perspective. The classification is not intended as a comment on the quality of the material. Some material may be offensive to some sections of the adult community. Material which promotes or incites or instructs in matters of crime and/or violence is not permitted.
The definition of ‘New Release’ will vary from studio to studio, however in general our new release movies have been released within 12 months of their screening at the cinema.
With Telstra TV Box Office, you’ll be among the first to rent or buy the latest new release movies online. You can rent or buy movies online roughly 3-4 months after they have been shown at the cinema. Timing differs depending on the title.
Telstra TV Box Office operates under slightly different film studio rules around release schedules compared to your local video store. Our contractual arrangements allow us to show New Release titles for a certain time frame, which can differ depending on the title. Certain titles will then be removed from the service for a fixed period of time based on our studio partners’ contractual arrangements. At a later date, we then endeavour to secure the title on Telstra TV Box Office again once available to us.
Telstra TV Box Office currently only supports Open Captions. Only selected titles will have open captions capability. To find out if a title has Open Captions, enter the Movie or TV synopsis page and look for the [ O C ] icon.
'OC' stands for Open Captions. Captions are on-screen text descriptions that display a video product's dialogue, identify speakers, and describe other relevant sounds that are otherwise inaccessible to people who are deaf or hard of hearing. Captions are synchronized with the video image so that viewers have equivalent access to the content that is originally presented in sound, regardless of whether they receive that content via audio or text. Captions are either open or closed. Open captions are always in view and cannot be turned off, whereas closed captions can be turned on and off by the viewer.
To rent or buy a movie from Telstra TV Box Office, you must be 18 years or older. Movies can only be rented or bought once the account holder has been verified by logging in with a username and password. When registering, an Account PIN will be requested and you can choose the level of Parental Control security you would like. You will need to set up Account PIN and Parental Controls on each device to allow maximum flexibility in your home. This setting can be changed to require the PIN to be entered for every rental rated G upwards. R18+ content can only be purchased if the user has a Telstra Bill or Credit Card attached to the account i.e.: Cannot be purchased by just voucher credit.
You can purchase Telstra TV Box Office gift vouchers online at telstratv.com/boxoffice/giftcards
You can reset or recover your password here: https://myacct.telstra.com/forgottenPassword
Voucher credit is valid from anywhere between one week and three years, depending on the voucher. The expiry date for your voucher credit will be displayed in your account details/settings.
No. Any unused credit will be forfeited if it isn’t used by the expiry date.
We use the VeriSign security system which provides 128-bit SSL encryption through secure servers to process all transactions. This means that all information, including your username, password and credit/debit card details is scrambled for security. Our own operators can only see a truncated version of your credit card number, further securing your personal details.
For MasterCard and VISA credit cards, the card validation code is a 3 digit code on the back of the card. For American Express cards, it is a 4 digit code on the front of the card.
You can see details of your past Telstra TV transactions through your Telstra TV Box Office app on Telstra TV; Steps to get there: Settings -> Payment -> Transaction History. Your Transaction History will contain the date you made a transaction, the title you rented or bought and the amount you were charged.
Transactions will appear as "SDF Australia AU" on Credit Card statements.
A receipt for every purchase will be sent via email to the email address used to register for Telstra TV Box Office.
You are required to have a credit card or Telstra Bill linked to your account and want to rent or purchase a R18+ title. There are 2 reasons:
If you are using voucher credit to pay for your rentals in full, no charge will be made against your credit/debit card.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether up to $1 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
American Express, MasterCard and Visa cards that have been issued by an Australian financial institution.
Telstra TV Box Office customers are currently able to rent or buy titles with a G through to MA15+ rating without stored credit card details or a Telstra Bill linked to their account, but will be unable to rent or buy R18+ titles.
The Telstra TV Box Office service carries the Telstra ‘Green dot’. This means that watching our movies or TV shows is unmetered for most Telstra Home Broadband Members at home. Please note: usage at Telstra Air hotspots is metered, which means that data usage will apply.
You can manage your subscription to our newsletter in 'Settings". Once you go into "Settings" scroll down to the bottom where you will see a 'Marketing Communications' tick box. If you would like to subscribe to Telstra TV Box Office marketing, tick the box. If you would like to unsubscribe, simply un-tick the box.
Please call the Telstra TV Box Office team on 1800 502 502 to deactivate your account. Please note that as this is a pay-per-view type of service, there are no subscription fees or other charges if the service is not used.
Telstra TV Box Office has moved to streaming technology to deliver movies to you for a number of reasons, which we think will help improve your viewing experience:
No, you’ll need to be connected to the internet, via Wi-Fi or other, for the duration of the title.
Telstra TV Box Office content is delivered via an adaptive bit-rate video stream, which is specifically designed to overcome variations in the available bit-rate. The lowest threshold of this stream however is 600 kbps. Some internet connections may drop below this threshold throughout the movie, which will result in interruptions and buffering. Customers on ADSL1, some wireless broadband services, some Wi-Fi home networks and internet connections shared by multiple users or applications are likely to experience interruptions. Before purchasing a movie, please watch one of our movie trailers as an indication of the viewing experience you can expect.
Due to movie studio licensing rules, you are unable to watch a specific movie rental at the same time on more than one device.
If you still haven't found the answer you're looking for, please email boxofficesupport@telstratv.com. They will get back to you within 24 hours. Alternatively, call us on 1800 502 502.
Whenever new credit/debit card details are entered into the system, a pre-authorisation check is performed to determine whether $2 could be deducted. The system does not actually take this money from your account, but your online statement may briefly show a reference that looks similar to a standard charge. This reference generally disappears within 48 hours of the pre-authorisation check, however if you have any concerns, please request a printed statement from your bank which will show that this amount has not been deducted from your account. This pre-authorisation check is common amongst online rental services and is performed to ensure the credit/debit details that have been entered are valid.
Unfortunately we do not have the rights to sell content on iOS devices. You can buy or rent on our website or any other supported devices excluding iOS and they will be available in your library to watch within your iOS apps.
Your email address is required as your username during login, and also as the email address to which you’ll receive service updates and receipts for any rentals or purchases you make, and other information about your purchases. This email address will also be added to our newsletter subscription list, for those customers who opt-in to receive the weekly Telstra TV Box Office newsletter, for you to keep up to date on our latest news.
You’ll be able to manage your Telstra TV Box Office account at telstratv.com/boxoffice.
Your Telstra TV Box Office account on other devices will allow you to:
1. Change/reset your account PIN
2. Set up or change default payment method
3. Redeem a voucher
You can register up to 5 compatible devices to your account. Once you play a movie or TV show on your device, this device will be automatically registered against your account. Once you have used Telstra TV Box Office on 5 devices and then try and use the service on a 6th, you will be asked to replace one of your existing registered devices.
Movie studios generally make their new release movies available to buy on digital services like Telstra TV Box Office around 1-3 weeks before the standard rental release date. See ‘What does buy mean?’ FAQ for more on what buy means on Telstra TV Box Office.
Your current voucher credit expiry can be checked by logging into your account at telstratv.com/boxoffice > Settings > Payment. Alternatively, open the Telstra TV Box Office app on your compatible device and go to Menu > Settings > Account credit.
We recommend a minimum speed of 3.5Mbps to stream SD content and 5Mbps for HD content. If you are experiencing issues with buffering, please try connecting your device via Ethernet instead of WiFi check that no other devices in your household are using bandwidth at the same time.
If you still have questions, please email us at boxofficesupport@telstratv.com and we will get back to you shortly.